return policy and shipping
If you are not satisfied with your purchased jewelry, please contact us at firstname.lastname@example.org within 14 days of receiving your order. To better assist you, please include your order number, photos, and a description of the issue with your jewelry.
jack + jane reserves the right to refuse returned products that have been damaged, worn or altered in anyway. All packaging must be included in your returns.
the original shipping charge is non-refundable. The cost to ship any return items is at the customer's expense.
Please note all earrings are final sale.
jack + jane offers various shipping methods. Please ensure you have selected the appropriate shipping method at checkout.
- $5 flat-rate contactless delivery to St. John’s metro area
- $7 flat-rate shipping via Canada Post with no tracking number or insurance
- Canada Post Expedited Parcel (3-9 days) shipping province-wide and across Canada
- Canada Post Express (1-2 days) shipping province-wide and across Canada
- Canada Post Standard shipping (3-9 days) FREE on orders over $150 before tax
jack + jane is not responsible for any theft of packages that are delivered.
jack + jane is not responsible for lost/missing orders or damaged items due to transit. Should your order be returned to us because of an incorrect address, customers will be responsible for additional shipping costs.
please allow 3-5 business days for your order to be processed and shipped.
thank you for your understanding!